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💼 Here’s an overview of my professional background. My experience spans customer service, administration, and operational support, which helped me build strong skills in organisation, communication, and consistency. I now apply these strengths in my Virtual Assistant work while continuously training on updated tools and workflows to provide steady, reliable support.

Experience

Ultatech – Travel Virtual Assistant

Oct 2025 – Present | Philippines
I support travel operations by preparing structured itineraries, managing calendars and emails, and organising bookings with accuracy. I use project boards to keep schedules aligned and workflows steady.
Tools: Google Workspace, Notion, Monday.com

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Concentrix – Technical Advisor

Apr 2023 – Sept 2025 | Philippines
I handled device and account troubleshooting for Microsoft users. I managed support tickets, clarified issues, and documented each case clearly. This role strengthened my ability to stay calm, follow structured processes, and handle complex tasks with accuracy.
Tools: ServiceNow, Microsoft Dynamics 365, QuickAssist, Freshdesk

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RareJob – ESL Tutor (Part-Time)

Apr 2023 – Oct 2023 | Philippines
I conducted structured lessons for Japanese learners and adapted my approach to match each student’s pace and goals.
Tools: RareJob Platform, Google Docs, Skype

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TaskUs – Customer Service Representative

Feb 2021 – Mar 2023 | Philippines
I resolved customer concerns, processed account updates, and handled escalations while maintaining KPIs and delivering clear communication.
Tools: Salesforce CRM

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TDCX – Customer Experience Specialist

Sept 2020 – Jan 2021 | Philippines
I supported Airbnb hosts through email and chat by handling listing updates, documentation, and account adjustments.
Tools: Freshdesk, Airbnb Host Platform

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Golden Container – Marketing & Admin Support

Nov 2019 – Mar 2020 | Dubai, UAE
I created simple marketing materials, coordinated with suppliers, and assisted the team with proposals and internal admin tasks.
Tools: Canva, Microsoft Office

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Skyworld Financial – Executive Administrative Assistant

Jun 2018 – Jul 2019 | Philippines
I managed calendars, client meetings, property visits, and supporting documents for a real estate team.
Tools: Google Calendar, Microsoft Office

Gee Pacific Technology Services – Administrative Assistant

Apr 2017 – May 2018 | Philippines
I handled purchasing, travel bookings, vendor coordination, and general office operations.
Tools: Google Workspace, Microsoft Office

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Teleperformance – Customer Sales Representative

May 2014 – Mar 2017 | Philippines
I processed hotel, flight, and activity bookings using GDS tools and assisted customers with travel-related concerns.
Tools: Amadeus, Sabre, Voyager

Education and Training

Diploma:

  • University of Makati – Diploma in Contact Center Services

  • 2011 – 2013 | Philippines
    Completed a two-year program focused on business communication and customer support.

  • OJT: Land Bank of the Philippines (GWA: 1.0)
     

Certifications

  • GoHighLevel Funnel Design Live Training

  • The Streamlyne Academie
    Issued Nov 2025
    Credential ID: 6919cf18760fde36a1b48b40
    Skills: Funnel Design, Automation Basics
     

  • Attention to Detail Certification

  • TestDome
    Issued Oct 2025
    Credential ID: c800820e12bc4c3c8d16bc0fbb340d57
    Skills: Accuracy, Detail Orientation
     

  • Marketing with Canva

  • Canva
    Issued Oct 2025
    Credential ID: b40f62
    Skills: Branding, Logo Design, Social Media Content Creation
     

  • Social Media Mastery: Increase Customer Conversion Rate

  • Udemy (by: Oranje Media)
    Issued Sep 2025
    Credential ID: UC-d3dde4ed-9f81-4fe2-91a7-264b23e0e7ca
    Skills: Social Media Management, Social Media Marketing
     

  • Foundations of Digital Marketing and E-Commerce

  • Coursera
    Issued Mar 2023
    Credential ID: 5NBWKDEPBM98
    Skills: Digital Marketing, E-Commerce, Customer Behavior
     

  • TEFL Certification

  • Issued 2023
    Skills: Communication, English Language Teaching

 

Additional Training

  • Sales and Upselling

  • Personality Development

  • Basic Travel Planning & Research

  • AI Productivity Tools

  • Customer Communication Techniques

  • Admin Systems and Documentation

Core Skills & Tools

Executive & Virtual Support

  • Inbox Management

  • Calendar Scheduling

  • Travel Coordination

  • Document Preparation

  • Basic Contract Handling

  • Task Prioritisation
     

Operations & Administration

  • SOP Creation and Documentation

  • Workflow Organisation

  • Task Tracking

  • Process Improvement

  • Data Entry and File Management
     

Customer & Technical Support

  • Troubleshooting

  • Ticket Handling

  • Clear Client Communication

  • Issue Resolution

  • Case Documentation
     

Real Estate Administration

  • Property Listings

  • CRM Updates

  • Tenant and Vendor Coordination

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Marketing & Digital Support

  • Canva Design

  • Basic Visual Content Creation

  • Social Media Scheduling

  • Simple Video Editing (CapCut)

  • eCommerce Store Support (Shopify, Etsy, Wix)

  • Product Uploads, Inventory Updates, Order Processing

 

CRM & Support Tools

  • ServiceNow

  • Salesforce

  • Freshdesk

  • Microsoft Dynamics 365

  • GoHighLevel


Productivity & Project Management

  • Google Workspace

  • Microsoft 365

  • Notion

  • Monday.com

  • ClickUp

  • Systeme.io

  • Apollo

  • Trello
     

Marketing & Content Tools

  • Canva

  • Meta Business Suite

  • Wix

  • CapCut

  • Shopify

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Technical Tools

  • Quick Assist

  • Windows Support Tools
     

Travel Tools

  • GDS Platforms (Amadeus, Voyager)

  • Airbnb Platform

  • Travefy

  • Traveljoy

  • Tern

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